Privacy Policy – CircuitHall

1. Introduction

At CircuitHall, we are committed to protecting the privacy of our members and visitors. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our computer games club, participate in activities, or use our services. By using our club facilities or booking events, you agree to the practices described in this policy. We aim to provide a safe, enjoyable, and transparent environment for all members and guests.

2. Information We Collect

To provide a high-quality experience at our computer games club, we may collect the following types of information:

• Personal Identification Data: Full name, date of birth, gender, and contact details such as phone number and email address.
• Membership Data: Membership ID, registration details, participation history, and records of reservations or bookings.
• Payment Information: Billing details and transaction history for membership fees, event registrations, or purchases of in-club items. Payment processing is handled securely through authorized providers.
• Gameplay and Usage Data: Information about your activity within the club, including games played, scores, achievements, session durations, and interactions with other members.
• Technical Data: Device identifiers, system logs, IP address, and other technical information related to the use of our club’s digital systems.
• Communication Data: Messages to staff, feedback forms, surveys, or correspondence regarding club events and activities.

3. How We Use Your Information

The data collected is used to:

• Manage memberships, reservations, and event participation efficiently.
• Process payments and provide access to paid services or features.
• Personalize your club experience, recommend events, or highlight popular games.
• Communicate updates, changes, or promotional offers.
• Ensure fair play and security within the club by monitoring usage and interactions.
• Organize tournaments, competitions, and community events.
• Analyze usage data to improve club facilities, services, and the overall gaming environment.
• Comply with legal requirements and protect the rights, property, and safety of members and staff.

4. Sharing Your Information

We do not sell your personal information. We may share information in specific cases:

• Service Providers: Trusted partners assisting with payment processing, event management, or technical support may access personal data strictly for the purpose of providing their services.
• Public Activities: Names, team details, or rankings may be displayed during tournaments or competitions.
• Legal Compliance: Disclosure may occur to comply with applicable laws, court orders, or regulatory requirements.
• Business Changes: In the event of a merger, acquisition, or transfer of assets, personal information may be transferred as part of the continuity of operations with appropriate safeguards.

5. Data Retention

We retain personal information only as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Data no longer required is securely deleted or anonymized.

6. Security Measures

We implement technical, administrative, and physical measures to protect personal data from unauthorized access, alteration, or misuse. Access is restricted to authorized personnel only. Despite these measures, no system can guarantee complete security.

7. Children’s Privacy

Our club services may be used by minors with parental supervision or consent. We do not knowingly collect personal information from children without proper authorization. Guardians may contact us to request the removal of their child’s data.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of personal data where permitted.
• Restrict or object to specific types of data processing.
• Withdraw consent for communications or marketing activities.

Requests may require identity verification to protect your data.

9. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in services, technology, or legal requirements. Updates take effect when posted. Continued use of our club services indicates acceptance of the revised policy.

10. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

CircuitHall
Maki Street, Westgate, Auckland 0814, New Zealand
Email: [email protected]
Phone: +6494161432